Privacy Policy
Policy Introduction and Effective Date
Cardann Exemac Donnell is committed to protecting the privacy of all visitors, including serious poker players who attend our offline poker room, card lounge, poker nights, and poker tournaments. This policy explains how we collect, use, disclose, and protect personal information across every part of the venue, from the poker tables to the restaurant.
Effective date
20 September 2026
This policy applies to all interactions with Cardann Exemac Donnell at 64 Devonshire St, Surry Hills NSW 2010, Australia.
What This Policy Covers
This policy covers personal information collected during face-to-face poker games, restaurant visits, event bookings, and website inquiries. It applies to both members and casual visitors.
- It does not cover third-party websites linked from our site.
- It applies to all poker room, card lounge, poker night, and restaurant interactions.
- We may update this policy from time to time; the latest version will always be posted here.
- We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We collect only the personal information needed to operate a safe, well-run offline poker venue and restaurant. The types of information depend on how you interact with us.
Contact and Identification Details
When you book a poker table, register for a poker tournament, or join our poker club, we may collect your name, phone number, email address, and date of birth. This information helps us manage reservations and verify eligibility for certain poker events. We may also collect a form of identification if required by law or venue policy. Your contact details are used only for booking confirmations and important updates.
Transaction and Visit Data
For restaurant orders and venue services, we may record transaction details, dietary preferences, and visit history. Transaction records do not include betting amounts or winnings, as we operate a neutral participation model. Dietary preferences are collected only to accommodate restaurant needs. Visit history helps us improve the poker room and card lounge experience.
CCTV and Security Footage
For the safety of all guests and staff, our venue uses CCTV in public areas, including the poker room and card lounge. Footage is used solely for security and incident investigation. It is retained for a limited period and then securely deleted. Access to footage is restricted to authorised personnel.
How We Use Your Information
We use personal information to run the poker room, card lounge, and restaurant efficiently and safely, and to improve the experience for serious poker players.
Operational Purposes
- Managing bookings for poker tables and poker nights.
- Communicating about poker tournaments and events.
- Processing restaurant orders and reservations.
- Ensuring the security of our venue and guests.
Improving Your Experience
We may use aggregated, non-identifiable data to understand how visitors use our poker room and restaurant, helping us improve services. No personal information is sold or used for marketing without consent. We may send you updates about poker nights or events if you have opted in. You can opt out of marketing communications at any time.
Disclosure of Personal Information
We do not sell your personal information. We only share it in limited circumstances described below.
Service Providers
We may share personal information with trusted service providers who assist us in operating the venue, such as booking platforms, payment processors, and IT support. These providers are contractually obligated to protect your information. They may only use the information for the specific services they provide to us. We do not sell your personal information to third parties.
Legal and Safety Requirements
We may disclose personal information if required by law, court order, or to protect the safety of our guests and staff. This includes responding to lawful requests from government authorities. We may share information to prevent fraud or security incidents. Any disclosure is limited to what is necessary for the specific purpose.
Data Security and Retention
We protect personal information with reasonable safeguards and keep it only as long as needed.
Security Measures
- Access to personal information is restricted to authorised staff.
- Electronic data is stored on secure servers with encryption in transit.
- Physical records are kept in locked facilities.
Retention Periods
We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Booking and transaction records are typically kept for 12 months. CCTV footage is retained for 30 days unless needed for an investigation. After the retention period, information is securely deleted or anonymised.
Your Rights and Choices
You have rights over your personal information under Australian privacy law.
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. Requests can be made via email or phone using the contact details below. We will respond within 30 days as required by the Privacy Act. There is no fee for making a request, though we may charge a reasonable fee for providing copies.
Opt-Out and Complaints
You may opt out of marketing communications at any time, and you have the right to complain if you believe your privacy has been breached. To opt out, simply reply to any marketing email or contact us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). We take all privacy complaints seriously and will investigate promptly.
Cookies and Online Tracking
Our website uses limited cookies and analytics, but we do not track your offline poker activities.
Analytics
We may use aggregated analytics data to understand how visitors use our website, but this data does not identify you personally. Analytics data may include pages visited, time on site, and device type. This information helps us improve the online experience for serious poker players seeking information about our poker room. No personal information is combined with analytics data.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be posted on this page with a new effective date. Material changes will be highlighted on our website or communicated via email if you have provided your contact details. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us using the details below.